OUR RETURNS POLICY
If you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel and does not affect your legal rights in respect of faulty or misdescribed products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our specific care instructions provided with your purchase. Return of an item is at your own cost.
if you have purchased an item at any of the craft markets that we have been present at then please email us – firstname.lastname@example.org to enable us to understand your issue and find an appropriate resolution as described and in keeping in with our online returns policy.
RETURNING YOUR ITEMS
Whether exercising your legal right to cancel or returning a product under our returns policy.
Please provide proof of purchase when returning an item. If you cannot provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.
Please enclose your completed returns form on the reverse of your delivery note.
CHRISTMAS RETURNS POLICY
Our standard returns policy has been extended for Christmas. Returns will be accepted until 31st January 2023 on all products purchased on or after 1st December 2022.
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.